Letter to Dispute Automatic Renewal of a Subscription - Word & PDF Template Form

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Dear Sir/Madam,

CANCELLATION OF SUBSCRIPTION

I am writing to you in relation to a subscription that I ordered from you. The subscription was for the following: ________

Details of my subscription

I signed up for the subscription on ________. The subscription term was for a period of ________ months. The subscription automatically renewed on ________.

Notice about the autorenewal

I did not receive any reminder or notice about the renewal before the term was renewed. The last correspondence I received in relation to the subscription l was ________ was:

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In relation to this, I would like to point out the following:

(1). Part 2 (section 62) of the Consumer Rights Act 2015 (the CRA 2015) says that an unfair consumer notice or an unfair term is not binding on a consumer.

(2). Schedule 2 of the CRA 2015 provides an indicative and non-exhaustive list of terms which may be regarded as unfair for the purposes of Part 2. Schedule 2 (Part 1, paragraph 9) includes within that list: a term which has the object or effect of automatically extending a contract of fixed duration where the consumer does not indicate otherwise, when the deadline is fixed for the consumer to express a desire not to extend the contract is unreasonably early.

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(a). the terms of the proposed renewal of the contract; and

(b). any steps consumers are reasonably required to take to notify the trader of their intention that the contract should not be renewed.

(4). Official guidance published by the Competition and Markets Authority (subscriptions & automatic rollovers) provides specific guidance in relation to fair terms for subscriptions and automatic rollovers:

(a). the contract should require that a consumer is sent a reminder a reasonable time before the contract is due to be renewed.

(b). the reminder should include clear information about the terms of the proposed renewal of the contract and the steps consumers need to take to stop the renewal, if they wish to.

(c). a term which automatically renews a consumer contract or subscription without requiring a trader to take sufficient steps to inform them before doing so may be unfair.

(5). The Competition and Markets Authority (CMA) is the UK's national competition and consumer authority. Whilst it is for a Court to interpret the provisions of the CRA 2015, the guidance provides the views of the CMA as to how the CRA is intended to operate.

I was not provided with notice prior to the renewal date, in accordance with the above information, the automatic renewal of the subscription is unfair. I should have been provided sufficient opportunity to cancel the subscription before it automatically renewed.

Cancellation rights

Further and in any event (without prejudice to the above), there should be a 14-day cooling-off period from ________. I am entitled to exercise my right to cancel within the cooling-off period. This right is contained in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3) (the CCRs).

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Please therefore take this as notice that I would like to exercise my statutory cancellation right.

What I am requesting

In light of the above, I request that you cancel my subscription with immediate effect and confirm in writing that the subscription has been cancelled and that no further payments will be taken from me.

Further, I request a full refund of any sums that have been charged to me in connection with the automatic renewal of the subscription, given that the renewal is unfair and that I am entitled to cancel within the cooling-off period.

Please confirm receipt of this letter and provide your written response within 14 days of the date of this letter.

I reserve all of my rights, including the right to refer this matter to the relevant authorities and/or to pursue the matter through the courts, should this matter not be resolved satisfactorily.

Yours sincerely,

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