Terms & Conditions

1. Definitions

For the purposes of these Terms:

Agreement means the agreement concluded between the User and AXG for the provision of the Service.

Consumer means a natural person using the Service for purposes not directly related to their business or professional activity, within the meaning of applicable Polish law.

Document means a PDF, DOC, DOCX or other digital file generated through the Service on the basis of a Template and the User Input.

Digital Content means digital content not supplied on a tangible medium, including downloadable Documents, Templates and files generated through the Service.

Digital Service means the online tool made available by AXG that enables the User to select a Template, fill in fields, generate and download a Document.

Order means the User’s paid request to generate and/or download a Document.

Service means the paid digital service provided through legaldocs.expert, consisting of access to document templates, online completion functionality, automated generation and download of Documents.

Template means a general, pre-prepared document template, form, letter, contract, notice, statement or similar document available through the Website.

User or you means any person or entity using the Website or the Service.

User Input means all information, text, data, selections, answers and other content entered by the User into the Website or document-generation interface.

Website means legaldocs.expert and all related pages, interfaces and functionalities.

2. Nature of the Service

The Service is an automated digital document-generation tool. It enables Users to select a Template, complete it with their own information and download the resulting Document in PDF, DOC, DOCX or another available format.

AXG is not a law firm, legal adviser, attorney, advocate, solicitor, tax adviser, notary, public authority or court. The Service does not constitute legal advice, tax advice, financial advice, accounting advice, immigration advice, representation before any authority, or any other regulated professional service.

The Templates and Documents are general-purpose materials. They are not prepared individually by a lawyer for the User’s specific case. AXG does not analyse the User’s legal situation, does not verify the User Input, does not assess whether a selected Template is suitable for the User’s intended purpose and does not check whether the final Document is complete, valid, enforceable, effective or appropriate.

The User acknowledges that the use of a Template or Document may have legal, financial, tax, procedural, business or personal consequences. The User is solely responsible for deciding whether to use a Document and for obtaining independent professional advice where appropriate.

3. No legal advice and no attorney-client relationship

No attorney-client, solicitor-client, advocate-client, legal adviser-client, fiduciary or similar professional relationship is created between AXG and the User by using the Website or the Service.

Any information, descriptions, explanations, examples, instructions, tooltips or Template contents made available through the Website are provided for general informational and technical purposes only.

AXG does not guarantee that any Template or Document:

• is suitable for the User’s circumstances;
• complies with the law applicable to the User, the other party or the subject matter;
• reflects the latest legal changes;
• will be accepted by any court, authority, bank, employer, contractor, counterparty, landlord, tenant, registry, institution or other third party;
• will produce the intended legal, financial, procedural or commercial result;
• will prevent a dispute, liability, loss, claim, penalty, tax obligation or other adverse consequence;
• contains all clauses, attachments, signatures, formalities, notices or disclosures required in a specific case.

The User should consult a qualified lawyer, tax adviser or other professional before using a Document in any important, complex, high-value, cross-border, contentious, regulated or legally sensitive matter.

4. User responsibility

The User is solely responsible for:

• selecting the correct Template;
• assessing whether the Template is suitable for the intended use;
• entering complete, accurate and lawful User Input;
• reviewing the generated Document before using, signing or sending it;
• correcting any errors, omissions or inconsistencies;
• ensuring that all parties, dates, addresses, amounts, descriptions and legal references are correct;
• ensuring that the Document complies with applicable law;
• obtaining signatures, witnesses, notarisation, official forms, registrations, translations, apostilles, attachments or additional approvals where required;
• meeting any deadlines, limitation periods, notice periods or procedural requirements;
• keeping a copy of the downloaded Document;
• deciding whether professional legal advice is required.

The User acknowledges that automated document generation depends entirely on the User’s selections and User Input. If the User provides incorrect, incomplete, misleading, outdated or unsuitable information, the generated Document may also be incorrect, incomplete, misleading, outdated or unsuitable.

AXG is not responsible for any consequences resulting from the User’s choice of Template, User Input, modification, interpretation, signing, delivery, filing, non-filing, use or non-use of any Document.

5. No filing, no delivery and no representation

Unless expressly stated otherwise in a separate written agreement, AXG does not:

• submit, send, file or deliver Documents to any court, authority, counterparty, institution or third party;
• monitor deadlines or limitation periods;
• represent the User in negotiations, proceedings or correspondence;
• verify whether a Document has been signed, delivered or accepted;
• provide legal opinions;
• review Documents created by the User;
• store final Documents for the User;
• provide archiving or backup services.

The Service ends when the Document is generated and/or made available for download, unless a different scope is expressly stated at the time of purchase.

6. Orders, payment and delivery

The User places an Order by selecting a Template or Service option, entering the required information, accepting the required statements, making payment and requesting generation or download of the Document.

Prices are displayed on the Website before the Order is placed. Prices may include or exclude VAT depending on the information displayed at checkout and applicable tax rules.

Payment may be processed by third-party payment providers. AXG may receive payment confirmation, transaction identifiers, payment status, billing data and other information necessary to process the Order, issue invoices, handle complaints, prevent fraud and comply with legal obligations.

Delivery of the Service is digital. The Document is delivered by making it available for download, displaying it in the User interface, sending a download link or using another digital delivery method indicated on the Website.

The User is responsible for downloading and securely storing the Document immediately after generation. AXG does not guarantee permanent availability of generated Documents or download links.

7. Consumer right of withdrawal and immediate performance

If the User is a Consumer, the User may have a statutory right to withdraw from a distance contract within 14 days, unless an exception applies under mandatory law.

Because the Service consists of immediate digital performance, automated generation and supply of Digital Content and/or a Digital Service, AXG may require the Consumer to give express consent to immediate performance before the expiry of the withdrawal period and to acknowledge the loss of the right of withdrawal after full performance and/or supply of the Digital Content, to the extent permitted by applicable law.

Before placing an Order, the Consumer may be required to accept the following statement:

I expressly request and consent to the immediate commencement of the paid document-generation Service before the expiry of the statutory withdrawal period. I acknowledge that the Service consists of the generation and/or supply of digital content not supplied on a tangible medium. I have been informed before the commencement of the Service that, once AXG has fully performed the Service and/or once the Document or other Digital Content has been made available to me, I will lose the right to withdraw from the Agreement, and I acknowledge this information. At the same time, I acknowledge that if I exercise the right to withdraw from the Agreement after performance has commenced but before the Service has been fully performed, I will be obliged to pay AXG an amount proportionate to the scope of the Service performed up to the moment of withdrawal.

If the Consumer does not provide the required consent and acknowledgement, AXG may refuse to commence the Service before the expiry of the withdrawal period or may make the Service available only after that period.

If the Service has been fully performed and/or the Digital Content has been supplied after the Consumer’s express consent and acknowledgement, the Consumer will not be entitled to withdraw from the Agreement to the extent permitted by mandatory law.

Nothing in these Terms limits any mandatory consumer rights that cannot be excluded or limited under applicable law.

8. Refunds

Because the Service is performed digitally and may be completed immediately after payment, fees are non-refundable once the Service has been fully performed, the Document has been generated or made available for download, or the Digital Content has been supplied, provided that the User has given the required consent and acknowledgement where required by law.

A refund may be granted only where required by mandatory law or where AXG, at its sole discretion, decides to grant a refund in a particular case.

A User is not entitled to a refund merely because:

• the User selected the wrong Template;
• the User entered incorrect or incomplete information;
• the User changed their mind after generation;
• the User expected a different legal effect;
• a third party refused to accept the Document;
• the User failed to download or store the Document;
• the User later decided to use a lawyer or another document provider;
• the User’s legal situation requires a customised document or professional advice.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Website, Templates, Documents, Digital Content and Service are provided on an “as is” and “as available” basis.

AXG makes no warranties, representations or guarantees, whether express, implied, statutory or otherwise, regarding:

• accuracy, completeness or suitability of Templates or Documents;
• legal validity, enforceability or effectiveness of any Document;
• compliance with any law outside the intended scope of a Template;
• acceptance of any Document by any third party;
• achievement of any legal, financial, commercial, procedural or personal result;
• absence of errors, omissions, defects or outdated provisions;
• uninterrupted or error-free operation of the Website;
• compatibility with the User’s device, browser, software or system;
• permanent availability of the Website, Templates, Documents or download links.

The User acknowledges that laws, official forms, court practices, administrative practices, market standards and contractual requirements may change and may differ depending on jurisdiction, subject matter and individual circumstances.

10. Limitation of liability

To the maximum extent permitted by applicable law, AXG shall not be liable for any damage, loss, cost, expense, claim, penalty, fine, lost profit, lost revenue, lost opportunity, loss of goodwill, loss of business, business interruption, reputational harm, legal consequence, tax consequence, procedural consequence or other adverse result arising out of or connected with:

• use or inability to use the Website or Service;
• use, signing, sending, filing, delivery, reliance on or non-use of any Template or Document;
• selection of an inappropriate Template;
• incorrect, incomplete, unlawful or misleading User Input;
• failure to obtain legal, tax or professional advice;
• failure to comply with deadlines, formalities, signatures, notarisation, filing, registration or delivery requirements;
• refusal by any court, authority, institution, counterparty or third party to accept a Document;
• modification of a Document after download;
• legal changes, interpretation changes or practice changes after publication of a Template;
• technical interruptions, errors, delays, data loss or compatibility issues;
• actions or omissions of payment providers, hosting providers or other third-party service providers.

To the maximum extent permitted by law, AXG shall not be liable for indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, loss of business, loss of contracts, loss of savings, loss of data, loss of reputation or loss of opportunity, even if AXG has been advised of the possibility of such damages.

If, despite the above exclusions, AXG is found liable in connection with the Service, AXG’s total aggregate liability shall be limited to the amount actually paid by the User to AXG for the specific Order giving rise to the claim, unless a lower or higher limit is required by mandatory law.

The above limitations do not exclude or limit liability where such exclusion or limitation is prohibited by mandatory law, including liability for intentional misconduct where such liability cannot be excluded.

11. Business Users and indemnity

If the User uses the Service for business, professional, commercial or organisational purposes, the User agrees to indemnify and hold harmless AXG, its officers, employees, contractors and partners from and against any claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising out of or connected with:

• the User’s use of any Template or Document;
• User Input;
• breach of these Terms;
• unlawful, fraudulent or misleading use of the Service;
• claims made by the User’s clients, contractors, employees, counterparties or other third parties;
• modification, resale, redistribution or commercial exploitation of Templates or Documents in breach of these Terms.

For Consumers, this clause applies only to the extent permitted by mandatory consumer law.

12. Prohibited use

The User must not use the Website, Service, Templates or Documents:

• for unlawful, fraudulent, misleading, abusive or harmful purposes;
• to impersonate another person or entity;
• to create false, forged or deceptive documents;
• to infringe third-party rights;
• to avoid legal obligations unlawfully;
• to provide legal services to third parties without proper authorisation;
• to resell, sublicense, copy, scrape, mass-download or redistribute Templates;
• to interfere with the Website’s security or operation;
• to reverse engineer, copy or reproduce the Service or its structure;
• to upload or transmit malware, harmful code or automated scraping tools.

AXG may suspend or refuse access to the Service if it reasonably suspects misuse, fraud, unlawful activity, security risk or breach of these Terms.

13. Intellectual property and licence

All rights to the Website, software, interface, Templates, texts, graphics, databases, layout, know-how and other materials belong to AXG or its licensors and are protected by copyright, database rights, trade secrets and other applicable laws.

After payment and generation of a Document, AXG grants the User a limited, non-exclusive, non-transferable licence to use the generated Document for the User’s own personal, internal business or organisational purposes.

The User may edit, print, sign, send and use the generated Document for the intended transaction or matter. The User may not resell, redistribute, publish, sublicense, commercially exploit, copy as a competing template, include in another template library or make Templates available to third parties as a standalone product or service.

No rights are transferred to the User except those expressly granted in these Terms.

14. Personal data and privacy

AXG follows a data-minimisation approach.

As a rule, the personal data and other information entered by the User into document fields are processed locally in the User’s browser or device for the purpose of generating the Document and are not transmitted to, stored by or accessed by AXG’s servers, unless the Website clearly states otherwise or the User voluntarily sends such data to AXG, for example in a support request.

AXG may process limited categories of personal data necessary for operating the Website and providing the Service, including:

• email address;
• name or company name where required for billing or invoices;
• payment status and transaction identifiers;
• invoice and tax data;
• technical data such as IP address, browser type, device information, logs and security events;
• correspondence and complaint data;
• data required to establish, exercise or defend legal claims.

AXG processes personal data only where a legal basis exists, including performance of the Agreement, compliance with legal obligations, legitimate interests such as security, fraud prevention and claims management, and consent where required.

AXG does not intentionally collect or store the contents of generated Documents. The User should not send completed Documents, sensitive data, special categories of personal data or confidential third-party information to AXG unless strictly necessary.

If the User voluntarily sends AXG a generated Document or other personal data for support, complaint handling or another purpose, AXG may process such data only for the purpose for which it was provided, unless another lawful basis applies.

Personal data may be processed by third-party providers such as payment processors, hosting providers, analytics or security providers, email providers and accounting providers, only to the extent necessary and under appropriate data protection arrangements where required.

The User has the rights provided by GDPR, including the right of access, rectification, erasure, restriction, objection, portability where applicable and the right to lodge a complaint with a competent supervisory authority.

More detailed privacy information may be provided in a separate Privacy Policy available on the Website. In case of inconsistency between these Terms and the Privacy Policy regarding data protection matters, the Privacy Policy shall prevail.

15. Security and local processing limitation

AXG designs the Service so that document field data is not stored by AXG where local processing is available. However, the User acknowledges that no internet service, browser-based tool, device or network is completely risk-free.

The User is responsible for:

• using a secure device and browser;
• maintaining confidentiality of downloaded Documents;
• protecting access to their email, device and files;
• avoiding use of public or insecure devices;
• ensuring that browser extensions, malware or local software do not access User Input or generated Documents;
• deleting local files where necessary.

AXG is not responsible for data loss, unauthorised access or disclosure caused by the User’s device, browser, network, email account, cloud storage, malware, browser extensions, local software or actions of persons with access to the User’s device.

16. Availability and changes to the Service

AXG may modify, suspend, discontinue or replace any part of the Website, Service, Templates, prices, formats or functionalities at any time.

AXG does not guarantee uninterrupted availability of the Website or Service. Temporary interruptions may occur due to maintenance, updates, failures, hosting provider issues, payment provider issues, cyber incidents, force majeure or other reasons.

AXG may update Templates from time to time but has no obligation to update any Template or Document already generated or downloaded by the User.

17. Complaints

Complaints regarding the technical operation of the Service may be submitted by email to: support@legaldocs.expert.

A complaint should include:

• User’s email address;
• Order number or payment reference if available;
• description of the issue;
• screenshots or files showing the issue where relevant.

AXG will respond to complaints within a reasonable time and, for Consumers, within the period required by applicable law.

A complaint concerning the User’s dissatisfaction with the legal effect, suitability or third-party acceptance of a Document does not automatically entitle the User to a refund, unless required by mandatory law.

18. Third-party services

The Website may use or link to third-party services, including payment processors, hosting providers, analytics tools, security tools or external websites.

AXG is not responsible for the availability, content, terms, privacy practices, decisions, errors, delays, fees, refusals or actions of third-party service providers, except where mandatory law provides otherwise.

19. Force majeure

AXG shall not be liable for failure or delay in performing obligations caused by events beyond its reasonable control, including failures of telecommunications networks, hosting providers, payment systems, electricity supply, cyberattacks, malware, acts of public authorities, war, terrorism, riots, natural disasters, epidemics, labour disputes, changes in law or other force majeure events.

20. Termination and refusal of service

AXG may refuse, suspend or terminate access to the Service if:

• the User breaches these Terms;
• payment is refused, reversed, charged back or suspected to be fraudulent;
• the User uses the Service unlawfully or abusively;
• AXG is required to do so by law, court order, authority, payment provider or security requirement;
• continued provision of the Service may expose AXG to legal, financial, security or reputational risk.

Termination does not affect rights and obligations that by their nature should survive, including intellectual property, payment, limitation of liability, indemnity, governing law and dispute resolution provisions.

21. Amendments to these Terms

AXG may amend these Terms from time to time. The current version will be made available on the Website.

Changes apply to future Orders. An Order already placed is governed by the Terms accepted at the time of that Order, unless mandatory law provides otherwise or the User accepts the amended Terms.

22. Governing law

These Terms and any Agreement concluded under them are governed by the laws of Poland.

If the User is a Consumer, this choice of law does not deprive the Consumer of the protection granted by mandatory provisions of the law that would apply in the absence of this choice.

23. Jurisdiction and disputes

For Users who are not Consumers, any dispute arising out of or in connection with these Terms, the Website or the Service shall be submitted to the competent court having jurisdiction over AXG’s registered office.

For Consumers, disputes shall be resolved by the competent courts determined in accordance with applicable mandatory law.

The User may also use any out-of-court complaint or redress mechanisms available under applicable consumer law, where applicable.

24. Severability

If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

An invalid, unlawful or unenforceable provision shall be replaced, to the extent permitted by law, by a valid provision that most closely reflects the original commercial and legal purpose.

25. Final provisions

These Terms constitute the entire agreement between AXG and the User regarding the use of the Website and Service, unless the parties expressly agree otherwise in writing.

Headings are for convenience only and do not affect interpretation.

Any rights not expressly granted to the User are reserved by AXG.