Business Letter of Deadlock before Complaint to Ombudsman - Word & PDF Template Form

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BY POST AND BY EMAIL TO: ________

Our Reference: ________
Your Reference: ________

Dear ________,

RE: REQUEST FOR A LETTER OF DEADLOCK – COMPLAINT REFERENCE ________

§1. We write on behalf of ________ ("we", "us" or "our") in connection with our complaint to ________ ("you" or "your") concerning the goods and/or services described below.

§2. The subject matter of the complaint relates to the following goods and/or services supplied by you: ________.

§3. On ________ we submitted a formal complaint to you (the "Complaint") and requested that you take the following action in order to resolve the Complaint:

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§4. Since the date of the Complaint, the parties have engaged in the following correspondence and/or steps in an effort to resolve matters: ________. The most recent communication received from you was dated ________.

§5. Notwithstanding the above, your attempts to resolve the Complaint have not been satisfactory and it appears that there is nothing further you are willing or able to do to progress this matter. Accordingly, we consider that the parties have reached deadlock and that the internal complaints procedure has been exhausted.

§6. We hereby formally request that you issue us with a written letter confirming that deadlock has been reached (a "Letter of Deadlock") so that we may, where applicable, refer the matter to the following ombudsman or alternative dispute resolution body: ________.

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§9. Nothing in this letter shall constitute a waiver of any of our rights or remedies, whether arising under the Consumer Rights Act 2015, the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or otherwise at law or in equity, all of which are expressly reserved.

§10. We look forward to receiving your written confirmation of deadlock within the timeframe stated above.

Yours faithfully,

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for and on behalf of ________