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Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form Pro · PH-law

✓ Valid in Philippines · drafted to comply with local law

Create your Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form for use in Philippines. Answer a few plain-English questions and the document fills in automatically as you go - then download it in Word and PDF, ready to sign or share.

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Below you can preview the Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form, complete it by answering a few plain-English questions, and download a ready-to-sign copy in Word and PDF — tailored for use in Philippines.

What the Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form includes

This template is organised into the following sections:

Frequently asked questions

What is a Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form?

A Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form is a ready-to-use legal template for Philippines. You complete it by answering a few plain-English questions, then download the finished document in Word and PDF.

What does the Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form cover?

The Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form is organised into sections covering 1. Purpose of This Letter, 2. Description of the Defect, 3. Legal Basis, 4. Demand, 5. Supporting Evidence, so the important points are captured in a clear, consistent structure.

What formats can I download?

You can download your completed Letter to Replace, Repair, or Refund Defective Products - Word & PDF Template Form as an editable Microsoft Word (.docx) file and as a PDF.

Can I edit the document later?

Yes — save it to your account and you can re-open, edit and re-download it at any time.

Prepared and reviewed by the LegalDocs team.

Document preview

________
________
Phone: ________
Email: ________


________


________
________


Re: Demand for Replacement of Defective Product Pursuant to Republic Act No. 7394 (Consumer Act of the Philippines) and the Civil Code of the Philippines


Dear ________,


§ 1. Purpose of This Letter. I respectfully write, in my capacity as consumer-purchaser, to formally demand the replacement of the product described below (the “Product”), which I purchased from you on ________ for the total consideration of ________, as evidenced by Official Receipt/Sales Invoice No. ________:

________


§ 2. Description of the Defect. Upon use and inspection, I found the Product to be unfit for its ordinary or intended purpose and not in conformity with the warranties extended to me, by reason of the following defect/s, which became apparent on ________:

________


§ 4. Demand. Accordingly, I hereby formally DEMAND that you replace the defective Product with a brand-new unit of the same kind, quality, and specifications, free of any additional charge, within ________ from your receipt of this letter. Should replacement no longer be feasible, I reserve my right to demand the rescission of the sale and a full refund of the purchase price, together with damages and costs, pursuant to law.


§ 5. Supporting Evidence. In support of this demand, I attach the following documents and proof:

________


§ 7. Reservation of Rights. Should I fail to receive a satisfactory response and concrete corrective action within ________ from the date of this letter, I shall be constrained, without further notice, to pursue all remedies available to me under the law, including but not limited to the filing of a formal complaint with the Department of Trade and Industry pursuant to Republic Act No. 7394, and/or the institution of the appropriate civil or criminal action for the recovery of a full refund, damages, attorney’s fees, and costs of suit. This letter is sent without prejudice to and with full reservation of all my rights under Philippine law.


Very truly yours,



________
Complainant-Purchaser
Government-Issued ID No.: ________

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