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Shipping Policy - Template Form to Create Word and PDF

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Shipping Policy - Template Form to Create Word and PDF
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________

OUR SHIPPING AND DELIVERY POLICY


This is our shipping and delivery policy. It will apply to all orders purchased from us.

Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).

The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within ________ business days (subject to our stock and availability).


1. SHIPPING INFORMATION

Delivery Locations

Please note that we cannot currently deliver to any of the following:

________


Shipping Method

All of our orders are shipped via DPD. You will be provided with tracking details once your order has been dispatched.


Timeframe

All orders are sent using: ________.

Your order will usually be delivered the next business day, provided that your order is placed before ________.


Delivery Cost

The delivery fee is £________.

Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.


2. DELAYS

________

If you believe your order has been lost, please consult the relevant section below.


3. LOST OR MISSING ORDERS

We take all reasonable steps to ensure that your order is delivered to you safely and within the anticipated timeframes. However, we understand that on occasion orders may be lost or go missing in transit.

If you believe that your order has been lost or has not arrived within the expected timeframe, please contact us as soon as possible so that we can investigate the matter on your behalf.

In order to help ensure the safe and timely delivery of your order, you are responsible for:

I. providing the full and accurate delivery address when you place your order;

II. providing any further relevant delivery instructions;

III. engaging with any requests made by the courier for information;

IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier.

We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order.

If you would like to return an item because it has been damaged in transit please consult our returns policy.

Fields you complete are inserted into the document live. This template is general guidance only — not legal advice.