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Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form

✓ Valid in United Kingdom

Create your Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form for use in United Kingdom. Answer a few plain-English questions and the document fills in automatically as you go - then download it in Word and PDF, ready to sign or share.

  • Answer 10 simple questions - the document fills in as you go
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  1. 1Answer a few simple questions
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Below you can preview the Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form, complete it by answering a few plain-English questions, and download a ready-to-sign copy in Word and PDF — tailored for use in United Kingdom.

Frequently asked questions

What is a Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form?

A Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form is a ready-to-use legal template for United Kingdom. You complete it by answering a few plain-English questions, then download the finished document in Word and PDF.

What does the Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form cover?

The Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form is organised into sections covering Re: Damaged, so the important points are captured in a clear, consistent structure.

What formats can I download?

You can download your completed Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form as an editable Microsoft Word (.docx) file and as a PDF.

Can I edit the document later?

Yes — save it to your account and you can re-open, edit and re-download it at any time.

Prepared and reviewed by the LegalDocs team.

Document preview

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Ref: ________


Dear Sir/Madam,

Re: Damaged goods received from ________

On ________ I purchased the following from you:

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I have since discovered however that my purchase is damaged as follows:

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The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. Consequently, due to the issue outlined above you are in breach of contract.

If I do not receive a satisfactory response from you within this time, I reserve the right to take further action, which may include commencing legal proceedings against you to recover my losses, without further notice to you.


Yours faithfully,



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Fields you complete are inserted into the document live. This template is general guidance only - not legal advice.