Letter to Claim Refund from Credit Card Company - Form

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Dear Sir or Madam,

RE: CLAIM UNDER SECTION 75 OF THE CONSUMER CREDIT ACT 1974 (AS AMENDED)

Credit card account number (last four digits): ________

Your reference (if known): ________

1. I am writing in my capacity as the holder of the credit card account referred to above, which was issued by ________ ("you" / "the Creditor"). I make this claim against you under section 75 of the Consumer Credit Act 1974 (as amended) ("the Act") in respect of the transaction described below.

2. Section 75 of the Act provides that, where a debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) of the Act has, in relation to a transaction financed by that agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, the debtor shall have a like claim against the creditor, who shall accordingly be jointly and severally liable with the supplier. I am entitled to bring this claim because the cash price of the relevant item exceeded £100 and did not exceed £30,000, as required by section 75(3) of the Act.

1. Details of the transaction

3. The relevant transaction was as follows:

(1) I made the purchase on ________.

(2) The purchase was for: ________.

(3) I purchased the goods and/or services from ________ ("the Supplier"), whose registered or trading address is ________.

(4) The purchase was made ________, on the Supplier's website at ________.

(5) The cash price of the item was £________, which I paid in full using the credit card account referred to above. The Supplier's order or invoice reference was ________.

2. The breach of contract and/or misrepresentation

4. The Supplier has breached its contract with me and/or made a misrepresentation in the following respects: ________.

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3. Steps taken to resolve the matter with the Supplier

6. I attempted to resolve this matter directly with the Supplier in the following way:

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7. This has not resolved matters because:

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4. My claim against you

8. By reason of the matters set out above, I am entitled under section 75 of the Act to bring against you the same claim that I have against the Supplier. You are jointly and severally liable with the Supplier for the Supplier's breach of contract and/or misrepresentation.

9. I enclose the following documents in support of my claim:

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10. I therefore require you to refund to me the sum of £________, together with any consequential losses I have incurred as a result of the Supplier's default, namely ________.

11. Please make payment to the following account: ________, or by crediting my credit card account referred to above.

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13. I confirm that the information given in this letter is true and accurate to the best of my knowledge and belief.

Yours faithfully,

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Enc.