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Letter to Customers Regarding Cancelled Event - Form

✓ Designed for use in Australia

Create your Letter to Customers Regarding Cancelled Event for use in Australia. Answer a few plain-English questions and the document fills in automatically as you go - then download it in Word and PDF, ready to sign or share.

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Below you can preview the Letter to Customers Regarding Cancelled Event, complete it by answering a few plain-English questions, and download a ready-to-sign copy in Word and PDF - tailored for use in Australia.

Frequently asked questions

What is a Letter to Customers Regarding Cancelled Event?

A Letter to Customers Regarding Cancelled Event is a ready-to-use legal template for Australia. You complete it by answering a few plain-English questions, then download the finished document in Word and PDF.

What does the Letter to Customers Regarding Cancelled Event cover?

The Letter to Customers Regarding Cancelled Event is organised into sections covering Your consumer rights, Refund, so the important points are captured in a clear, consistent structure.

What formats can I download?

You can download your completed Letter to Customers Regarding Cancelled Event as an editable Microsoft Word (.docx) file and as a PDF.

Can I edit the document later?

Yes - save it to your account and you can re-open, edit and re-download it at any time.

Is a Letter to Customers Regarding Cancelled Event legally binding?

Once it is properly completed and signed by everyone involved, a Letter to Customers Regarding Cancelled Event is generally legally binding in Australia, provided it meets the legal requirements that apply to this type of document.

What laws apply to a Letter to Customers Regarding Cancelled Event in Australia?

A Letter to Customers Regarding Cancelled Event should comply with the laws in force in Australia. This template is built around the provisions such situations commonly require, but the rules can vary by region and change over time, so check the current requirements for your case.

Do I need a lawyer to use a Letter to Customers Regarding Cancelled Event?

For most standard situations you can complete the Letter to Customers Regarding Cancelled Event yourself using the guided questionnaire. For high-value, unusual or high-risk matters, it is sensible to have a qualified lawyer review the finished document.

How do I sign the Letter to Customers Regarding Cancelled Event?

Download the completed Letter to Customers Regarding Cancelled Event as Word or PDF and sign it as required in Australia. Depending on the document this may involve a handwritten or electronic signature, and some documents also need witnesses.

Is the Letter to Customers Regarding Cancelled Event free?

You can preview the Letter to Customers Regarding Cancelled Event and fill it in for free. A one-time fee applies only when you download the finished, ready-to-sign document in Word and PDF.

How long does it take to complete a Letter to Customers Regarding Cancelled Event?

Most people finish the Letter to Customers Regarding Cancelled Event in just a few minutes by answering the plain-English questions. You can save your progress and come back to it at any time.

Prepared and reviewed by the LegalDocs team.

Document preview

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RE: NOTICE OF CANCELLATION AND OFFER OF REFUND


Dear ________,


We are writing to you in relation to the following service, event or supply (the “Event”), which was booked or arranged on or about ________ under booking or reference number ________:

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It is with regret that we must inform you that the Event is unable to proceed as planned. In particular, we advise that:

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The Event was scheduled to take place on ________ and has been cancelled with effect from ________.

Your consumer rights

Where the goods or services the subject of the Event were supplied to a consumer within the meaning of the Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the consumer guarantees set out in that law apply. As we are unable to provide the services as agreed, this amounts to a failure to comply with the consumer guarantees and you are entitled to a remedy. Where the failure is a major failure, or cannot be remedied, you are entitled to a refund of amounts paid. Nothing in this letter limits, excludes or modifies any right or guarantee that you have under the Australian Consumer Law or any other applicable law, including in ________.

Refund

Accordingly, you are entitled to a full refund (the “Refund”) in the amount of $________ (________), being the total amount paid by you in respect of the Event. This amount is inclusive of GST where applicable.

To enable us to process the Refund promptly, please provide your nominated payment details at your earliest convenience. The Refund will be processed within ________ of our receipt of those details, to the following account or by the following method:

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Yours faithfully,



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Fields you complete are inserted into the document live. This template is general guidance only - not legal advice.