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Letter to Complain about Insurer's Rejection or Delay of Claim - Word & PDF Template Form

✓ Valid in Australia

Create your Letter to Complain about Insurer's Rejection or Delay of Claim - Word & PDF Template Form for use in Australia. Answer a few plain-English questions and the document fills in automatically as you go - then download it in Word and PDF, ready to sign or share.

  • Answer 11 simple questions - the document fills in as you go
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Below you can preview the Letter to Complain about Insurer's Rejection or Delay of Claim - Word & PDF Template Form, complete it by answering a few plain-English questions, and download a ready-to-sign copy in Word and PDF — tailored for use in Australia.

Frequently asked questions

What is a Letter to Complain about Insurer's Rejection or Delay of Claim - Word & PDF Template Form?

A Letter to Complain about Insurer's Rejection or Delay of Claim - Word & PDF Template Form is a ready-to-use legal template for Australia. You complete it by answering a few plain-English questions, then download the finished document in Word and PDF.

What formats can I download?

You can download your completed Letter to Complain about Insurer's Rejection or Delay of Claim - Word & PDF Template Form as an editable Microsoft Word (.docx) file and as a PDF.

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Yes — save it to your account and you can re-open, edit and re-download it at any time.

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Dear Sir/Madam,

On ________ I submitted a claim against the above policy. The claim is made in relation to the following item(s):

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(hereafter the "item(s)")

The item(s) were stolen on ________ as follows:

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I refute your decision to reject my claim for the following reasons:

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Notwithstanding that I have submitted all required evidence, it has now been ________ since I first raised my claim. This delay is unreasonable and it appears that we have now reached a deadlock. I have done all that I can to advance my claim but you have failed to deal with it adequately.

My claim is duly covered by the above policyand I therefore request that you reconsider your decision and settle my claim in full as a matter of urgency. I look forward to receiving your written response within fourteen (14) days of the date of this letter. If I do not hear from you within this time then I may refer the matter to the Financial Ombudsman Service without further warning.


Yours faithfully,



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Fields you complete are inserted into the document live. This template is general guidance only - not legal advice.