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Phone: ________
Email: ________
Date: ________
VIA ________
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Re: Demand for Refund — Unsatisfactory Services / Breach of Contract (Account / Invoice No. ________)
To Whom It May Concern:
This letter constitutes a formal written demand concerning the deficient services described below and the refund to which I am entitled. Please read it carefully and retain it for your records.
§ 1. The Agreement. On or about ________, I engaged your company to provide services pursuant to our agreement (the “Agreement”). Specifically, I contracted with you to perform the following:
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§ 2. Consideration Paid. In consideration for those services, I paid you the total sum of $________ on ________ by way of ________.
§ 3. Performance and Acceptance Tendered. I permitted you to proceed with the provision of your services in good faith and in reliance upon your representations regarding the quality and scope of the work to be performed.
§ 4. Deficiencies in Performance. The services you rendered failed to conform to the terms of the Agreement and to the standard of workmanship a reasonable consumer is entitled to expect. Specifically, your performance was deficient in the following respects:
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§ 6. Demand for Refund. Accordingly, I hereby demand a full and complete refund of all amounts paid, in the sum of $________. In addition, I request the following relief to fully resolve this matter:
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§ 7. Manner of Refund. Please remit the refund by ________ payable to the undersigned at the address set forth above.
§ 8. Deadline to Respond. Please respond to this letter in writing within fourteen (14) days of the date written above to confirm how you intend to resolve this matter. If I do not receive a satisfactory response within this time, I reserve the right to pursue any and all remedies available to me at law or in equity, including but not limited to filing a complaint with the ________ Attorney General, the applicable state or local consumer protection agency, the Better Business Bureau, my payment-card issuer (chargeback rights), and the institution of legal proceedings to recover the amounts owed together with any costs, interest, and attorneys’ fees permitted by law.
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Thank you for your prompt attention to this matter. I look forward to your timely reply and to resolving this dispute amicably.
Sincerely,
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Enclosures: ________