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Phone: ________
Email: ________
Date: ________
VIA ________
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Re: Demand for Refund — Unsatisfactory Services / Breach of Contract (Account / Invoice No. ________)
To Whom It May Concern:
This letter constitutes a formal written demand concerning the deficient services described below and the refund to which I am entitled. Please read it carefully and retain it for your records.
§ 1. The Agreement. On or about ________, I engaged your company to provide services pursuant to our agreement (the “Agreement”). Specifically, I contracted with you to perform the following:
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§ 2. Consideration Paid. In consideration for those services, I paid you the total sum of $________ on ________ by way of ________.
§ 3. Performance and Acceptance Tendered. I permitted you to proceed with the provision of your services in good faith and in reliance upon your representations regarding the quality and scope of the work to be performed.
§ 4. Deficiencies in Performance. The services you rendered failed to conform to the terms of the Agreement and to the standard of workmanship a reasonable consumer is entitled to expect. Specifically, your performance was deficient in the following respects:
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§ 6. Demand for Refund. Accordingly, I hereby demand a full and complete refund of all amounts paid, in the sum of $________. In addition, I request the following relief to fully resolve this matter:
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§ 7. Manner of Refund. Please remit the refund by ________ payable to the undersigned at the address set forth above.
§ 8. Deadline to Respond. Please respond to this letter in writing within fourteen (14) days of the date written above to confirm how you intend to resolve this matter. If I do not receive a satisfactory response within this time, I reserve the right to pursue any and all remedies available to me at law or in equity, including but not limited to filing a complaint with the ________ Attorney General, the applicable state or local consumer protection agency, the Better Business Bureau, my payment-card issuer (chargeback rights), and the institution of legal proceedings to recover the amounts owed together with any costs, interest, and attorneys’ fees permitted by law.
Thank you for your prompt attention to this matter. I look forward to your timely reply and to resolving this dispute amicably.
Sincerely,
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Enclosures: ________
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