Letter to Customers Regarding Cancelled Event - Form Pro · PH-law

Valid in Philippines · drafted to comply with local law

Create your Letter to Customers Regarding Cancelled Event for use in Philippines. Answer a few plain-English questions and the document fills in automatically as you go - then download it in Word and PDF, ready to sign or share.

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Below you can preview the Letter to Customers Regarding Cancelled Event, complete it by answering a few plain-English questions, and download a ready-to-sign copy in Word and PDF — tailored for use in Philippines.

What the Letter to Customers Regarding Cancelled Event includes

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Frequently asked questions

What is a Letter to Customers Regarding Cancelled Event?

A Letter to Customers Regarding Cancelled Event is a ready-to-use legal template for Philippines. You complete it by answering a few plain-English questions, then download the finished document in Word and PDF.

What does the Letter to Customers Regarding Cancelled Event cover?

The Letter to Customers Regarding Cancelled Event is organised into sections covering Re: Notice of Cancellation of Event and Tender of Refund, 1. Notice of Cancellation, 2. Entitlement to Refund, 3. Manner and Period of Refund, 4. Data Privacy, so the important points are captured in a clear, consistent structure.

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You can download your completed Letter to Customers Regarding Cancelled Event as an editable Microsoft Word (.docx) file and as a PDF.

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Prepared and reviewed by the LegalDocs team.

Document preview

________
________
Telephone No.: ________
Email: ________


________


________
________

Re: Notice of Cancellation of Event and Tender of Refund


Dear ________,


We write on behalf of and as duly authorised representative of the above-named organiser (the “Organiser”) in respect of the following event (the “Event”):

________

The particulars of your booking or registration for the Event are as follows:

Booking/Reference No.: ________
Date of Booking: ________
Amount Paid: ________

§1. Notice of Cancellation. It is with regret that we hereby formally notify you, pursuant to our contractual undertakings and in accordance with Articles 1159, 1170 and 1305 of the Civil Code of the Philippines (Republic Act No. 386), that the Event is unable to proceed as scheduled. The particulars and reasons for the cancellation are as follows:

________

§2. Entitlement to Refund. By reason of the cancellation, and consistent with Articles 1191, 1231 and 1385 of the Civil Code of the Philippines on the restitution of the parties to their former condition, you are entitled to a full refund (the “Refund”) in the amount of ________ (₱________), representing the total sums received by the Organiser in respect of your booking or registration for the Event.

§3. Manner and Period of Refund. The Refund shall be processed within ________ from receipt of your complete payment or remittance details, by way of ________. To enable us to effect the Refund without delay, kindly furnish the following:

Account/Payee Name: ________
Bank/Channel: ________
Account No.: ________

§6. Force Majeure. To the extent that the cancellation arises from fortuitous events or causes beyond the reasonable control of the Organiser within the meaning of Article 1174 of the Civil Code of the Philippines, the Organiser shall not be liable for any indirect, consequential or incidental loss; provided that the Organiser shall nonetheless honour the Refund as set out above.

§7. Governing Law and Venue. This notice and all matters arising therefrom shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising herefrom shall be submitted to the exclusive jurisdiction of the proper courts of ________, to the exclusion of all other venues.

We sincerely apologise for any inconvenience this cancellation may cause you. Should you have any questions or require further assistance, please do not hesitate to contact us using the details provided above. We thank you for your understanding and patience in this matter.


Yours faithfully,



________
________
For and on behalf of ________

Fields you complete are inserted into the document live. This template is general guidance only - not legal advice.