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Letter to Customers Regarding Cancelled Event - Form Pro · PH-law

✓ Valid in Philippines · drafted to comply with local law

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Letter to Customers Regarding Cancelled Event - Form
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________
________
Telephone No.: ________
Email: ________


________


________
________

Re: Notice of Cancellation of Event and Tender of Refund


Dear ________,


We write on behalf of and as duly authorised representative of the above-named organiser (the “Organiser”) in respect of the following event (the “Event”):

________

The particulars of your booking or registration for the Event are as follows:

Booking/Reference No.: ________
Date of Booking: ________
Amount Paid: ________

§1. Notice of Cancellation. It is with regret that we hereby formally notify you, pursuant to our contractual undertakings and in accordance with Articles 1159, 1170 and 1305 of the Civil Code of the Philippines (Republic Act No. 386), that the Event is unable to proceed as scheduled. The particulars and reasons for the cancellation are as follows:

________

§2. Entitlement to Refund. By reason of the cancellation, and consistent with Articles 1191, 1231 and 1385 of the Civil Code of the Philippines on the restitution of the parties to their former condition, you are entitled to a full refund (the “Refund”) in the amount of ________ (₱________), representing the total sums received by the Organiser in respect of your booking or registration for the Event.

§3. Manner and Period of Refund. The Refund shall be processed within ________ from receipt of your complete payment or remittance details, by way of ________. To enable us to effect the Refund without delay, kindly furnish the following:

Account/Payee Name: ________
Bank/Channel: ________
Account No.: ________

§6. Force Majeure. To the extent that the cancellation arises from fortuitous events or causes beyond the reasonable control of the Organiser within the meaning of Article 1174 of the Civil Code of the Philippines, the Organiser shall not be liable for any indirect, consequential or incidental loss; provided that the Organiser shall nonetheless honour the Refund as set out above.

§7. Governing Law and Venue. This notice and all matters arising therefrom shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising herefrom shall be submitted to the exclusive jurisdiction of the proper courts of ________, to the exclusion of all other venues.

We sincerely apologise for any inconvenience this cancellation may cause you. Should you have any questions or require further assistance, please do not hesitate to contact us using the details provided above. We thank you for your understanding and patience in this matter.


Yours faithfully,



________
________
For and on behalf of ________

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