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Letter to Customers Regarding Cancelled Event - Form Pro · AU-law

✓ Valid in Australia · drafted to comply with local law

Create your Letter to Customers Regarding Cancelled Event for use in Australia. Answer a few plain-English questions and the document fills in automatically as you go - then download it in Word and PDF, ready to sign or share.

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Below you can preview the Letter to Customers Regarding Cancelled Event, complete it by answering a few plain-English questions, and download a ready-to-sign copy in Word and PDF — tailored for use in Australia.

What the Letter to Customers Regarding Cancelled Event includes

This template is organised into the following sections:

Frequently asked questions

What is a Letter to Customers Regarding Cancelled Event?

A Letter to Customers Regarding Cancelled Event is a ready-to-use legal template for Australia. You complete it by answering a few plain-English questions, then download the finished document in Word and PDF.

What does the Letter to Customers Regarding Cancelled Event cover?

The Letter to Customers Regarding Cancelled Event is organised into sections covering RE: NOTICE OF CANCELLATION AND OFFER OF REFUND, "Event", Your consumer rights, Refund, "Refund", so the important points are captured in a clear, consistent structure.

What formats can I download?

You can download your completed Letter to Customers Regarding Cancelled Event as an editable Microsoft Word (.docx) file and as a PDF.

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Yes — save it to your account and you can re-open, edit and re-download it at any time.

Prepared and reviewed by the LegalDocs team.

Document preview

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RE: NOTICE OF CANCELLATION AND OFFER OF REFUND


Dear ________,


We are writing to you in relation to the following service, event or supply (the “Event”), which was booked or arranged on or about ________ under booking or reference number ________:

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It is with regret that we must inform you that the Event is unable to proceed as planned. In particular, we advise that:

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The Event was scheduled to take place on ________ and has been cancelled with effect from ________.

Your consumer rights

Where the goods or services the subject of the Event were supplied to a consumer within the meaning of the Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the consumer guarantees set out in that law apply. As we are unable to provide the services as agreed, this amounts to a failure to comply with the consumer guarantees and you are entitled to a remedy. Where the failure is a major failure, or cannot be remedied, you are entitled to a refund of amounts paid. Nothing in this letter limits, excludes or modifies any right or guarantee that you have under the Australian Consumer Law or any other applicable law, including in ________.

Refund

Accordingly, you are entitled to a full refund (the “Refund”) in the amount of $________ (________), being the total amount paid by you in respect of the Event. This amount is inclusive of GST where applicable.

To enable us to process the Refund promptly, please provide your nominated payment details at your earliest convenience. The Refund will be processed within ________ of our receipt of those details, to the following account or by the following method:

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Yours faithfully,



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Fields you complete are inserted into the document live. This template is general guidance only - not legal advice.