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RE: NOTICE OF CANCELLATION AND OFFER OF REFUND
Dear ________,
We are writing to you in relation to the following service, event or supply (the “Event”), which was booked or arranged on or about ________ under booking or reference number ________:
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It is with regret that we must inform you that the Event is unable to proceed as planned. In particular, we advise that:
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The Event was scheduled to take place on ________ and has been cancelled with effect from ________.
Your consumer rights
Where the goods or services the subject of the Event were supplied to a consumer within the meaning of the Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the consumer guarantees set out in that law apply. As we are unable to provide the services as agreed, this amounts to a failure to comply with the consumer guarantees and you are entitled to a remedy. Where the failure is a major failure, or cannot be remedied, you are entitled to a refund of amounts paid. Nothing in this letter limits, excludes or modifies any right or guarantee that you have under the Australian Consumer Law or any other applicable law, including in ________.
Refund
Accordingly, you are entitled to a full refund (the “Refund”) in the amount of $________ (________), being the total amount paid by you in respect of the Event. This amount is inclusive of GST where applicable.
To enable us to process the Refund promptly, please provide your nominated payment details at your earliest convenience. The Refund will be processed within ________ of our receipt of those details, to the following account or by the following method:
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Yours faithfully,
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