Warranty Repair Request Letter - Template, Sample Form Pro · US-law

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SENT VIA: ________

RE: Warranty Repair or Replacement Request — Product: ________
Order/Invoice No.: ________ | Model/Serial No.: ________

Dear ________:

I am writing to formally notify you of a defect in goods purchased from ________ and to assert my rights under the applicable written warranty and under the implied warranties of merchantability and fitness for a particular purpose pursuant to Article 2 of the Uniform Commercial Code (UCC §§ 2-313, 2-314, and 2-315) and, where applicable, the federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq.

1. Purchase Details. On ________, I purchased the following item, which was and remains covered under warranty: ________, at a purchase price of ________. The applicable warranty period is ________ and remains in full force and effect as of the date of this letter.

2. Description of Defect. As of ________, the item became defective, broken, and/or damaged in the following manner, through no fault, misuse, or unauthorized alteration on my part:

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3. Demand for Remedy. Because the item remains covered under the original written warranty, I hereby request that you repair or replace the item, at no cost to me (including parts, labor, and return shipping), within ________ days of your receipt of this letter. Should you be unable or unwilling to repair or replace the item within a reasonable time as required under UCC § 2-508 and § 2-714, I reserve the right to pursue all remedies available to me at law or in equity, including but not limited to a refund of the purchase price, and to recover incidental and consequential damages and any costs and attorneys' fees permitted by applicable law.

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Thank you for your prompt attention to this matter. I look forward to your response on or before ________.

Sincerely,

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Enclosures: Copy of proof of purchase; copy of warranty documentation.