Shipping Policy - Template Form to Create Word and PDF Pro · UK-law
✓ Valid in United Kingdom · drafted to comply with local law
Create your Shipping Policy - Template Form to Create Word and PDF for use in United Kingdom. Answer a few plain-English questions and the document fills in automatically as you go — then download it in Word and PDF, ready to sign or share. This version has been professionally rewritten to comply with local law.
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________
SHIPPING AND DELIVERY POLICY
Company number: ________ | Registered office: ________
Effective date: ________
1. ABOUT THIS POLICY
1.1. This shipping and delivery policy (the "Policy") applies to all orders for goods purchased from us through our website at ________ or otherwise.
1.2. This Policy forms part of, and should be read together with, our terms and conditions of sale and our returns policy. Nothing in this Policy affects your statutory rights, including those under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1.3. In this Policy, "business days" means Monday to Friday, excluding any public or bank holidays in England and Wales. References to "we", "us" and "our" are to ________, and "you" and "your" are to the customer placing the order.
1.4. Delivery estimates provided under this Policy run from the date your order is dispatched. We will usually dispatch orders within ________ business days, subject to stock and availability.
2. SHIPPING INFORMATION
2.1. Delivery locations
2.1.1. We currently only ship within the United Kingdom. Orders to the Scottish Highlands and to remote islands of the United Kingdom may incur additional shipping costs and may be subject to delivery times different from those stated below.
2.1.2. We will notify you of any such additional costs or extended delivery times at the time you place your order or, in any event, before the dispatch of your item. Where additional charges apply, you may cancel your order before dispatch in accordance with your statutory rights.
2.1.3. We are currently unable to deliver to any of the following:
________
2.2. Shipping method
2.2.1. Our orders are shipped via ________. Tracking details will be provided to you once your order has been dispatched.
2.3. Timeframe
2.3.1. Orders are sent using the following delivery service: ________.
2.3.2. Where you select next business day delivery, your order will usually be delivered the next business day, provided your order is placed before ________.
2.3.3. Unless otherwise agreed, and in any event in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will deliver your order without undue delay and not later than 30 days after the day on which the contract is concluded.
2.4. Delivery cost
2.4.1. The standard delivery fee is £________. The applicable delivery charge will be shown to you before you confirm your order.
2.4.2. Very large orders may attract additional shipping costs. Where this is the case, you will be notified before your order is dispatched and may cancel the order before dispatch.
2.5. Risk and title
2.5.1. Where you are a consumer, the goods are your responsibility, and risk in the goods passes to you, only from the time the goods are delivered to the address you supplied or are collected by you or a person authorised by you, in accordance with section 29 of the Consumer Rights Act 2015.
2.5.2. Title to and ownership of the goods passes to you on the later of delivery and our receipt of payment in full.
3. DELAYS
3.1. We will take all reasonable steps to ensure that your order is delivered in accordance with the timeframes set out above.
3.3. If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access such tracking information or have any further questions about a delayed order, please contact us at:
________
3.5. If you believe your order has been lost, please refer to clause 4 below.
4. LOST OR MISSING ORDERS
4.1. We take all reasonable steps to ensure that your order is delivered to you safely and within the anticipated timeframes. However, we understand that on occasion orders may be lost or go missing in transit.
4.2. If you believe that your order has been lost or has not arrived within the expected timeframe, please contact us as soon as possible so that we can investigate the matter on your behalf.
4.3. In order to help ensure the safe and timely delivery of your order, you are responsible for:
4.3.1. providing the full and accurate delivery address when you place your order;
4.3.2. providing any further relevant delivery instructions;
4.3.3. engaging with any requests made by the courier for information; and
4.3.4. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier.
4.4. We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will, where you are a consumer, issue a refund or a replacement order in accordance with your statutory rights.
4.5. If your order arrives damaged in transit, or is incorrect or incomplete, please refer to our returns policy, which sets out how to exercise your remedies under the Consumer Rights Act 2015.
5. PERSONAL DATA
5.1. We will process the personal data you provide for delivery purposes (including sharing your name, address and contact details with our chosen courier) in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Further information is set out in our privacy notice available at ________.
6. GENERAL
6.1. We may amend this Policy from time to time. The version applicable to your order will be the version in force at the date your order is placed.
6.2. Nothing in this Policy excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any matter under the Consumer Rights Act 2015.
6.3. This Policy and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) are governed by, and construed in accordance with, the law of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction.
6.4. If you have any questions about this Policy, please contact us at ________.
Fields you complete are inserted into the document live. This template is general guidance only — not legal advice.