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Letter to Reject Insurer's Offer to Settle Claim - Form

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Policy number: ________

Claim reference: ________

Dear Sir/Madam,

RE: Rejection of offer to settle insurance claim under policy number ________

I write further to your letter dated ________ setting out your offer to settle the above claim. I acknowledge receipt of your offer in the sum of £________ (________) in respect of the damage to the following property:

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The property has sustained the following damage:

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The damage occurred on ________ in the following circumstances:

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Since receiving your offer I have obtained an independent valuation of the property from ________ (a copy of which is enclosed), which determines that the market value of the property immediately prior to the above incident was £________ (________).

I enclose a copy of the valuation report in support of my position. Should you require any further information or documentation in support of my claim, please do not hesitate to contact me.

I look forward to receiving your substantive response, including a revised offer, within 14 days of the date of this letter. If I do not receive a satisfactory response within that period, I reserve the right to refer this matter to the Financial Ombudsman Service and/or to take such further action as may be appropriate, including the issue of legal proceedings, without further notice to you.


Yours faithfully,



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Enc: Independent valuation report dated ________

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