Letter to Complain about Goods (Consumer Rights Act) - Word & PDF Template Form Pro · UK-law
✓ Valid in United Kingdom · drafted to comply with local law
Create your Letter to Complain about Goods (Consumer Rights Act) - Word & PDF Template Form for use in United Kingdom. Answer a few plain-English questions and the document fills in automatically as you go — then download it in Word and PDF, ready to sign or share. This version has been professionally rewritten to comply with local law.
- Answer 20 simple questions — the document fills in as you go
- Live preview: watch your document update in real time
- Download as Word (.docx) and PDF
- Edit your answers and re-download anytime
Fill in the details
0/20Type below — the document on the right updates as you go.
________
________
________
________
________
________
________
Dear Sir or Madam,
RE: FORMAL COMPLAINT REGARDING FAULTY GOODS – THE CONSUMER RIGHTS ACT 2015
I am writing to make a formal complaint in respect of goods sold to me by you which are not of satisfactory quality. This letter is sent in accordance with my statutory rights under the Consumer Rights Act 2015 (the "Act").
1. Details of My Purchase
1.1 This complaint concerns the following goods, which I purchased from you as a consumer (within the meaning of section 2(3) of the Act) under a distance contract concluded via your website on ________: ________.
1.2 The total price paid for the goods was £________, paid by way of ________.
1.3 My order reference number is: ________.
1.4 The goods were delivered to me on ________.
2. Nature of My Complaint
2.1 Following delivery, I discovered that the goods are faulty. The goods do not conform to the contract because they are not of satisfactory quality, contrary to the term implied into the contract by section 9 of the Act, and/or are not fit for their intended purpose, contrary to section 10 of the Act, and/or do not match their description, contrary to section 11 of the Act.
2.2 The particulars of the fault and the respect in which the goods fail to meet the statutory standard are as follows:
________
2.3 By virtue of section 19(14) of the Act, where goods do not conform to the contract at any time within six months of delivery, they are presumed not to have conformed on the day of delivery, unless you can prove otherwise or the presumption is incompatible with the nature of the goods or the lack of conformity.
3. Supporting Evidence
3.1 I enclose the following documents and materials, which evidence both my purchase and the fault complained of:
________
4. Previous Correspondence
4.1 I previously raised this matter with you on ________. The outcome of that contact was as follows:
________
4.2 I regret that this matter was not resolved satisfactorily on that occasion, which is why I now write to you formally.
5. The Remedy I Require
5.1 I hereby exercise my short-term right to reject the goods pursuant to sections 19(3)(a), 20 and 22 of the Act.
5.2 I notified you of the fault within 30 calendar days beginning with the day after delivery (or the day after the goods were supplied), and I am therefore within the time limit prescribed by section 22(3) of the Act for exercising the short-term right to reject.
5.3 Accordingly, I require a full refund of the price paid for the goods, in the sum of £________ (________).
5.4 In accordance with section 20(8) of the Act, you are responsible for any reasonable costs of returning the goods. Please confirm the arrangements you wish to make for the return of the goods.
6. Next Steps
6.1 I look forward to receiving your substantive response within 14 days of the date of this letter.
6.3 Please direct all correspondence relating to this matter to me at the address and contact details set out above.
Yours faithfully,
________
________
Fields you complete are inserted into the document live. This template is general guidance only — not legal advice.