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Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form Pro · UK-law

✓ Valid in United Kingdom · drafted to comply with local law

Create your Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form for use in United Kingdom. Answer a few plain-English questions and the document fills in automatically as you go — then download it in Word and PDF, ready to sign or share. This version has been professionally rewritten to comply with local law.

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Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form
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BY ________

Our Reference (Order/Invoice Number): ________


Dear Sir or Madam,

Re: Defective and/or Damaged Goods supplied under Order/Invoice No. ________

1. I write in connection with a consumer contract for the sale of goods entered into between us. On ________ I purchased the following goods from you ("the Goods") for the total sum of \u00a3________:

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2. The Goods were delivered to me on ________. I paid for the Goods by ________.

3. I have since discovered that the Goods are damaged and/or defective in the following respects:

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6. In this instance I require you to: ________. Please confirm in writing within ________ days of the date of this letter that you will provide the remedy requested.

7. Please also confirm whether you will arrange and pay for the collection of the Goods, or whether you will reimburse me in full for the reasonable cost of returning them to you.

8. If you are unable to repair or replace the Goods, or fail to do so within a reasonable time and without significant inconvenience to me, I reserve my right to a price reduction or to reject the Goods and obtain a refund under sections 20, 22 and 24 of the Act, together with any consequential losses I have incurred as a result of your breach.

9. I look forward to receiving your written proposals for the satisfactory settlement of my claim within ________ days of the date of this letter. I should be grateful if you would direct all correspondence to me at the address shown above, or by email to ________.

10. If I do not receive a satisfactory response from you within the time stated, I reserve the right to take such further action as may be necessary to enforce my rights, which may include referring the matter to an alternative dispute resolution provider and/or commencing legal proceedings against you in the County Court to recover my losses, interest and costs, without further notice to you.

11. This letter is sent without prejudice to my statutory and other rights, all of which are expressly reserved.


Yours faithfully,



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