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Dear Sir/Madam,

RE: NOTIFICATION AND DISPUTE OF BILLING ERROR ON ACCOUNT NO. ________

§1. Introduction

1.1 I, ________, of ________, being the holder of the account bearing number ________ maintained with your organisation, write to formally notify you of, and to dispute, a billing error identified on the said account.

1.2 This letter is issued pursuant to my rights as a consumer under the Federal Competition and Consumer Protection Act 2018, and (where applicable) the Central Bank of Nigeria Consumer Protection Framework and Consumer Protection Regulations, which entitle me to fair, accurate and transparent billing and to the prompt resolution of complaints.

§2. Particulars of the Disputed Charge

2.1 On ________, the sum of ₦________ (________) was wrongly and without my prior authorisation charged to and/or debited from the said account.

2.2 The particulars of the disputed transaction are as follows:

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2.3 Reference number/transaction identifier of the disputed charge: ________.

§3. Supporting Documents

3.1 Enclosed herewith are copies of the following document(s) in support of this complaint: ________.

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§4. Demand and Relief Sought

4.1 I hereby request and demand that:

(a) the billing error be promptly investigated and corrected;

(b) the incorrect charge in the sum of ₦________ be reversed and credited to my account, together with any interest, fees or charges wrongly applied as a consequence thereof;

(c) an accurate and updated statement of my account be forwarded to me; and

(d) written confirmation of the resolution of this complaint be provided to me.

§5. Time for Compliance

5.1 Kindly attend to and resolve this complaint within ________ days of the date of this letter, in line with the applicable consumer protection requirements.

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§6. Correspondence

6.1 All enquiries and correspondence in respect of this matter may be directed to me by email at ________ or by telephone on ________.

I thank you for your attention to this matter and look forward to your prompt response.

Yours faithfully,

_____________________
________
Account Holder