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Sent by: ________
RE: Notice of Billing Error — Account No. ________
Dear Sir or Madam:
§ 1. Purpose of this Letter. I am writing to formally dispute a billing error that appears on my account identified above, in accordance with my rights under the applicable consumer protection legislation of the Province of ________ and the terms of the agreement governing my account.
§ 2. Particulars of the Disputed Charge.
- The disputed charge is in the amount of $________ (________).
- The charge is dated ________ and is described on my statement as ________.
- The charge appears on my account statement dated ________, a copy of which is enclosed with this letter.
§ 4. Requested Correction. I respectfully request that you take the following steps:
- investigate the disputed charge and correct the billing error promptly;
- remove the disputed charge from my account, together with any related interest, finance charges, late fees, or other charges that may have accrued as a result of this error;
- credit my account in full for the amount in dispute and any associated charges;
- confirm to me in writing that the correction has been made and that my account has been properly credited; and
- send me an updated and accurate statement reflecting the correction.
§ 6. Request for Timely Response. Please acknowledge receipt of this letter and provide a substantive written response within ________ days of the date of this letter. I may be contacted at ________ or by email at ________.
§ 7. Enclosures. Enclosed please find a copy of the account statement showing the disputed charge and the following supporting documents: ________.
Thank you for your prompt attention to this matter.
Yours truly,
________
Signature: ________
Encl.
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