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BILLING ERROR DISPUTE — NOTICE PURSUANT TO THE FAIR CREDIT BILLING ACT
________
________
________
Telephone: ________
Email: ________
Account Number: ________
Date: ________
Sent Via: ________ (Certified Mail, Return Receipt Requested)
To the Billing Inquiries Department of:
________
________
________
RE: Notice of Billing Error and Request for Correction — Account No. ________
To Whom It May Concern:
§ 2. Identification of the Account Holder. The account holder of record is ________, holder of account number ________.
§ 3. Description of the Billing Error. The disputed item is a charge in the amount of $________ (________ Dollars), posted to my account on or about ________ and identified on my statement as ________. This amount was improperly debited from my account. It reflects a charge that I did not make, did not authorize, and do not recognize.
§ 4. Statement of Dispute. The error appears on the periodic statement dated ________. I believe the statement contains an error because the amount described in § 3 above does not reflect a transaction I made or authorized. A copy of the statement on which the error appears, together with any supporting documentation, is enclosed herewith for your reference.
§ 5. Requested Relief. I respectfully request that you:
- investigate the disputed charge described above and correct the billing error in full;
- remove from my account any related finance charges, interest, late fees, service charges, or other amounts assessed as a consequence of the disputed charge;
- provide me with written confirmation, together with documentary evidence supporting any portion of the charge you conclude is correct, in the event you determine that no billing error occurred; and
- refrain from reporting the disputed amount as delinquent or taking any collection action with respect to the disputed amount or related charges during the pendency of your investigation.
§ 7. Reservation of Rights. Nothing in this notice shall constitute a waiver of any right or remedy available to me under federal or state law, all of which are expressly reserved. I further reserve the right to pursue all remedies available under the Fair Credit Billing Act, the Truth in Lending Act, and applicable state consumer protection statutes in the event this matter is not resolved in accordance with applicable law.
§ 8. Further Information and Contact. Should you require any additional information to investigate this matter, please contact me at the address, telephone number, or email set forth above. Please direct all correspondence regarding this dispute to me in writing at that address.
Please give this matter your prompt attention. Thank you for your cooperation.
Sincerely,
________
________
Enclosures: ________
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