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Complaint Letter to Retail Business - Template Form

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Attention: ________
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Re:  Notice of Customer Complaint – Visit dated ________

To Whom It May Concern:

I am writing to formally bring to your attention an unsatisfactory experience that I had as a customer of your establishment, and to request that you take appropriate steps to address the matter.

1. Background. On ________, I visited your store, ________, located at ________. The transaction or visit is further identified by the following reference (e.g., receipt, order, or transaction number), if applicable: ________.

2. Description of the Experience. During my visit, I was disappointed to encounter the following experience:

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3. Effect on the Undersigned. As a result of the foregoing, I experienced the following inconvenience, loss, or harm: ________.

4. Requested Resolution. In order to resolve this matter amicably, I respectfully request the following remedy: ________. I would appreciate a written or telephonic response within ________ days of the date of this letter.

I look forward to your prompt reply. Please contact me at your earliest convenience.

Sincerely,



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