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Dear Sir/Madam,

COMPLAINT ABOUT GOODS (THE CONSUMER RIGHTS ACT 2015)

I am contacting you to make a formal complaint about faulty goods which you have sold to me.

My Purchase

This complaint concerns the following goods which I purchased on your website on ________: ________.

My order reference number is: ________.

The goods were delivered on ________.

My Complaint

Unfortunately, I discovered a fault with the goods following my purchase. The goods were not of satisfactory quality within the meaning of the Consumer Rights Act 2015.

This is the case because:

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Proof

Please find attached the following which demonstrates the problem:

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Previous Attempts to Contact You

I have attempted to raise this issue with you previously on ________. The outcome of this was:

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I am disappointed that I did not receive a satisfactory solution on this occasion.

Proposed Solution

I wish to exercise my short-term right to reject the goods in accordance with section 19 (3) (a) and section 20 of the Consumer Rights Act 2015 (the Act).

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I request a full refund for the goods for the amount of £________ (________).

Please let me know the arrangements for returning the goods to you. You are to bear any reasonable costs incurred by me in returning the goods (section 20 (8) of the Act).

Please refund the above amount to me using the same means of payment as I used for the original transaction, unless we expressly agree otherwise. The refund is to be provided without undue delay, and in any event within 14 days of the day on which you agree that I am entitled to a refund (section 20 (15) of the Act).

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