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Letter to Claim a Refund, Replacement or Repair of Damaged Goods - Word & PDF Template Form

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Ref: ________


Dear Sir/Madam,

Re: Damaged goods received from ________

On ________ I purchased the following from you:

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I have since discovered however that my purchase is damaged as follows:

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The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. Consequently, due to the issue outlined above you are in breach of contract.

If I do not receive a satisfactory response from you within this time, I reserve the right to take further action, which may include commencing legal proceedings against you to recover my losses, without further notice to you.


Yours faithfully,



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Fields you complete are inserted into the document live. This template is general guidance only - not legal advice.