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Dear Sir/Madam,
LETTER OF DEADLOCK
REFERENCE: ________
I am writing in relation to the above complaint. You will be aware from your records that I first made my complaint to you on ________. For your ease of reference, my complaint is summarised as follows:
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I have requested that you do the following to resolve the complaint:
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However, you have suggested the following:
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Consequently, it appears that we have reached a position of deadlock. I have exhausted all options and now have no choice but to refer this matter to the following ombudsman for consideration: ________.
Yours faithfully,
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