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________
________
Tel: ________
Email: ________
Date: ________
To:
________
________
Attention: ________
Dear Sir/Madam,
FORMAL LETTER OF COMPLAINT ON UNSATISFACTORY SERVICE AND DEMAND FOR REFUND AND COMPENSATION
RE: Contract/Transaction Reference: ________
§1. Introduction
1.1 I, ________, write to formally lodge a complaint against you, ________, in respect of services rendered at ________ on ________.
1.2 This letter is issued as a notice of breach and as a demand pursuant to my rights as a consumer under the Federal Competition and Consumer Protection Act 2018, the implied terms as to care, skill and quality under the Sale of Goods Act and the general principles of contract law applicable in Nigeria.
§2. Particulars of the Service Contracted
2.1 For valuable consideration in the sum of N________, I engaged you to perform the following service(s):
________
2.2 Payment in respect of the said service was made on ________ by way of ________.
§3. Particulars of the Complaint
3.1 Contrary to your contractual and statutory obligations, the service was performed in a manner falling below the standard of reasonable care and skill required by law. The specific defects and grievances are as follows:
________
§4. Supporting Documents
4.1 I enclose herewith the following document(s) in support of this complaint: ________.
§5. Demand and Relief Sought
5.1 In view of the above, I hereby demand the following:
(a) a full and complete refund of the sum of N________ paid in respect of the said service;
(b) a formal written apology; and
(c) adequate compensation in the sum of N________ for the inconvenience, loss and distress occasioned to me.
§6. Time for Compliance
6.1 I require that this matter be resolved and the reliefs sought in §5 above be satisfied within fourteen (14) days of the date of this letter.
§7. Communication
7.1 Should you require any further information, kindly contact me at the address above, by telephone on ________, or by email at ________.
I trust that this matter will receive your urgent and favourable attention.
Yours faithfully,
______________________
________
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