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Dear Sir/Madam,

RE: NOTIFICATION AND DISPUTE OF BILLING ERROR ON ACCOUNT NO. ________

§1. Introduction

1.1 I, ________, of ________, being the holder of the account bearing number ________ maintained with your organisation, write to formally notify you of, and to dispute, a billing error identified on the said account.

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§2. Particulars of the Disputed Charge

2.1 On ________, the sum of ₦________ (________) was wrongly and without my prior authorisation charged to and/or debited from the said account.

2.2 The particulars of the disputed transaction are as follows:

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2.3 Reference number/transaction identifier of the disputed charge: ________.

§3. Supporting Documents

3.1 Enclosed herewith are copies of the following document(s) in support of this complaint: ________.

3.2 I confirm that the said charge was not authorised by me and does not correspond to any goods, services or transaction to which I consented.

§4. Demand and Relief Sought

4.1 I hereby request and demand that:

(a) the billing error be promptly investigated and corrected;

(b) the incorrect charge in the sum of ₦________ be reversed and credited to my account, together with any interest, fees or charges wrongly applied as a consequence thereof;

(c) an accurate and updated statement of my account be forwarded to me; and

(d) written confirmation of the resolution of this complaint be provided to me.

§5. Time for Compliance

5.1 Kindly attend to and resolve this complaint within ________ days of the date of this letter, in line with the applicable consumer protection requirements.

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§6. Correspondence

6.1 All enquiries and correspondence in respect of this matter may be directed to me by email at ________ or by telephone on ________.

I thank you for your attention to this matter and look forward to your prompt response.

Yours faithfully,

_____________________
________
Account Holder