Shipping Policy for the Website - Template, Sample Form Pro · IN-law
✓ Valid in India · drafted to comply with local law
Create your Shipping Policy for the Website - Template, Sample Form for use in India. Answer a few plain-English questions and the document fills in automatically as you go — then download it in Word and PDF, ready to sign or share. This version has been professionally rewritten to comply with local law.
- Answer 33 simple questions — the document fills in as you go
- Live preview: watch your document update in real time
- Download as Word (.docx) and PDF
- Edit your answers and re-download anytime
Fill in the details
0/33Type below — the document on the right updates as you go.
SHIPPING AND DELIVERY POLICY
Last updated date: ________
§ 1. GENERAL
a. This website with the URL of ________ ("Website/Site") is owned and operated by ________, a ________ having its registered/principal place of business at ________, bearing GSTIN ________ ("We/Our/Us").
b. We are committed to delivering the order placed by You within the period stated herein and in accordance with this Shipping and Delivery Policy ("Policy").
c. We presently offer shipping in accordance with the provisions of this Policy and subject to the geographical coverage specified herein.
d. You are advised to read this Policy together with Our Terms and Conditions, Privacy Policy and Return and Refund Policy, all of which are incorporated herein by reference.
e. This Policy constitutes an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and the provisions pertaining to electronic records under the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and does not require any physical or digital signature.
f. By accessing this Website and/or transacting hereon, You signify Your unconditional acceptance of the terms of this Policy as a binding agreement under the Indian Contract Act, 1872. If You do not agree to the terms contained in this Policy, You are advised not to transact on this Website.
g. The following currency is used on this Website: ________. Your payment may be charged in Your local currency at the applicable exchange rates, subject to the Foreign Exchange Management Act, 1999 and the regulations issued by the Reserve Bank of India where applicable.
h. The default logistics/delivery partner under this Website is: ________.
i. All orders are subject to product availability. If an item is not in stock at the time You place Your order, We will notify You and refund the amount paid, if any, using the original method of payment.
j. We make all commercially reasonable endeavours to ensure that the products are delivered to You in a timely manner.
k. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.
§ 2. DEFINITIONS
a. "Consumer" shall have the meaning ascribed to it under Section 2(7) of the Consumer Protection Act, 2019, and means a person who buys any goods for consideration but does not include a person who obtains such goods for resale or for any commercial purpose.
b. "Business Day" means a day other than a Saturday, Sunday or a public holiday on which scheduled commercial banks are open for business in ________.
c. "Website" means this website with the URL: ________.
d. "You/Your/User" means any natural or legal person who accesses, browses or transacts on the Website.
§ 3. COST OF SHIPPING
a. We have a flat shipping rate of Rs. ________ (________) for all the products, inclusive/exclusive of applicable taxes as indicated at check-out.
b. Shipping charges are applied at the check-out window along with the total price of the goods and applicable taxes under the Central Goods and Services Tax Act, 2017 and allied legislation.
c. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination, save as otherwise specified herein.
§ 4. SHIPPING UPDATES
a. Once Your order ships, You will receive a notification with the details of the courier service provider and other relevant information through the following method: ________.
§ 5. HANDLING TIME
a. It usually takes ________ day(s) to process and dispatch the products once the order is placed with Us.
b. We strive to process and dispatch Your products at the earliest.
§ 6. TIME FOR SHIPPING
a. Delivery time depends on the product ordered and the location of delivery. The approximate delivery period is specified in the product details or shown at the check-out window.
b. The delivery time is indicative only and may vary due to external factors beyond Our reasonable control.
§ 7. BUY ONLINE \u2013 PICK UP IN-STORE
a. We provide the option of placing the order online and collecting the order at the nearest store, subject to availability.
b. It normally takes ________ hour(s) from the time of order to pack and set Your order.
c. Once the order is ready for pick-up, You will receive a notification through the following method: ________.
d. At the counter, You may present the confirmation message received together with a valid government-issued photo identification to collect Your goods.
e. We will send a reminder e-mail or SMS if Your item is still awaiting collection.
f. We reserve the right to modify or discontinue the in-store pick-up option, provided that orders already confirmed shall be honoured.
§ 8. LOCAL DELIVERY
a. Subject to availability, We provide local delivery service to certain areas.
b. The local delivery service is usually completed within ________ hour(s) from the time of order confirmation.
c. Currently, the following areas are covered under Our local delivery area:
________
d. We reserve the right to change the local coverage area, and Users are advised to check this Policy for any updates.
§ 9. INTERNATIONAL SHIPPING
a. We provide shipments to the countries listed at the check-out window, subject to applicable export controls and the laws of the destination country.
b. Shipping charges for Our international customers will be calculated during check-out depending on the order value and other parameters of Your order.
c. Standard international shipment may take approximately ________ Business Days unless otherwise specifically mentioned in the product details.
d. Priority international shipment may take approximately ________ Business Days unless otherwise specifically mentioned in the product details.
e. International customers assume responsibility for any duties, levies and/or taxes that may be incurred under the customs laws of the relevant country.
f. International customers shall verify with their country's customs office that the products can clear customs prior to placing an order.
§ 10. OTHER RULES
a. If You wish to change the shipping address, You must inform Us within ________ hour(s) after placing the order. The request to change the shipping address may be made in the following manner:
________
b. If the order has not yet been processed, We will endeavour to change the address; if the order has already been processed, We will be unable to change the address.
c. While We shall strive to ship all Your ordered products together, this may not always be possible due to product characteristics or availability.
d. The Cash on Delivery option is available only for certain categories of products and certain locations.
e. Partial refunds will not be entertained, save as expressly provided herein.
§ 11. RESTRICTIONS
a. Some items may not be eligible for delivery to all geographical locations. You will be notified of any restricted items at or before the check-out page.
§ 12. UNDELIVERED PACKAGES
a. In case a package is returned to Us as undelivered for reasons including but not limited to an incorrect or incomplete address, failure to collect the package, or repeated unsuccessful delivery attempts by the courier, We will contact You to arrange for redelivery.
b. Any additional cost incurred for the redelivery of such undelivered packages shall be borne by You. If We are unable to reach You within a reasonable time, the order may be cancelled and the amount refunded after deducting the applicable shipping and handling charges.
§ 13. WRONG OR INCOMPLETE ADDRESS
a. You shall ensure that all information submitted by You on the Website is true, complete, accurate and sufficient to identify the actual place of delivery.
b. If You have entered wrong shipping information or contact details, it may cause a delay or missed delivery, and You will not be eligible for a reshipment or a refund on such transaction.
§ 14. RETURN AND REFUND
a. Every effort is made to service the orders placed as per the specifications and timelines mentioned with respect to a product. If, due to any unforeseen circumstances or limitations on Our side, the order is not shipped or delivered, then such order stands cancelled and the amount paid by You is refunded.
b. You may cancel the order after the date of transaction and prior to the dispatch of the product. The order cannot be cancelled once dispatch has been initiated.
c. We will not process a return where You have placed the order for the wrong product model, colour, or an incorrect product or service, save where Your statutory rights as a Consumer apply.
d. When You make a qualifying return, We will refund the full amount, less the original shipping and handling charges, in accordance with applicable law.
e. Return or refund shall be considered only once the Consumer concerned produces the relevant documents and proof of purchase.
f. Return and refund shall be subject to testing and verifying the alleged fault by an authorised person on Our behalf.
g. If, following the testing process, the product is found to be in good working order without defects, We will return the product to You, and the carriage costs of such return will be Your responsibility.
h. The product will be eligible for replacement only if the same product/model is available in stock. If the same product/model is out of stock, a refund shall be provided.
i. Once qualified, refunds are applied to the original payment instrument.
j. Products purchased using the Cash on Delivery option will be refunded to the bank account whose details are provided by You to Us.
k. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, We will assist You with such details to enable You to connect directly with the manufacturer.
l. Replacement may be made if the Consumer establishes that the product was delivered in a defective condition or with physical damage, within ________ (________) hours of receipt of the product.
m. We will arrange to repair the damaged product or collect and replace it with an equivalent product, or provide a refund, provided that You contact Us within ________ (________) hours of receipt of the product.
n. Any damaged product must be returned in the condition in which You received it, together with any packaging and other items received with the damaged product.
o. If the amount has been deducted and the order is not confirmed, please contact Your respective bank. It generally takes 7 (seven) Business Days for the respective bank to reverse the amount.
p. If the issue is not resolved within 7 (seven) Business Days, You may contact Our customer care support as follows: ________.
q. Notwithstanding the other provisions of this Policy, and without prejudice to Your statutory rights as a Consumer, We may refuse to provide repair, replacement or refund for a product or service You purchased if:
I. the product purchased is a sale item or promotional item (discounts, giveaways, etc.);
II. the product has been used or opened, save where required to inspect the goods;
III. the products are not in the same condition as when they were delivered;
IV. You have misused the product in a manner that caused the problem;
V. You knew or were made aware of the problem(s) with the product or service before You purchased it;
VI. the item is a gift or free service;
VII. the product is broken, tampered with or damaged after delivery due to Your acts or omissions;
VIII. the product is returned after the return window is closed or the refund period expires;
IX. any other exception applies under the Consumer Protection Act, 2019 and the rules framed thereunder; or
X. apart from the aforementioned goods and services, the following goods and services are not eligible for a refund:
________
§ 15. RULES OF RETURNING THE PRODUCT
a. The request for cancellation/return of the products may be made in the following manner:
________
b. You are eligible to return the product only if You return it in the same condition in which You received it.
c. Pack the product properly and label it with the order number, return address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
f. Upon receiving Your return request, We shall verify the request, and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
g. The order returned must include all accessories (including freebies) supplied with the order, failing which the cost of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, We will test it to identify the fault You have notified to Us.
i. A copy of the receipt or tax invoice shall be enclosed with the returned product.
j. You will receive an e-mail or SMS notification at the e-mail address or mobile number provided to Us.
§ 16. YOUR DATA
a. The collection, processing, storage and protection of Your personal data supplied to Us during the shipping procedure is governed by Our Privacy Policy and is undertaken in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made thereunder.
b. We process Your data for the purpose of fulfilling and delivering Your order and shall not retain it for longer than is necessary for such purpose or as required under applicable law.
§ 17. CHANGES TO THIS POLICY
a. We may from time to time amend the terms of this Policy. Each time You wish to use this Website, You are advised to review this Policy to ensure You understand the terms and conditions applicable at that time.
b. If You do not wish to accept the revised Policy, You should not continue to use the services. Your continued use of the services after the date on which the changes come into effect shall constitute Your agreement to be bound by the revised Policy.
§ 18. FORCE MAJEURE
§ 19. GOVERNING LAW AND DISPUTE RESOLUTION
a. This Policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of India.
b. Subject to clause (c), the courts at ________ shall have exclusive jurisdiction over any disputes arising in relation to this Policy.
c. Any dispute, controversy or claim arising out of or relating to this Policy shall be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be ________ and the proceedings shall be conducted in the English language. Nothing herein shall affect the rights and remedies available to a Consumer under the Consumer Protection Act, 2019, including the right to approach the appropriate Consumer Disputes Redressal Commission.
§ 20. GRIEVANCE OFFICER
a. In accordance with the Information Technology Act, 2000, the rules made thereunder and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:
Name: ________
Designation: ________
Address: ________
E-mail: ________
Phone: ________
b. The Grievance Officer shall acknowledge any complaint within forty-eight (48) hours of receipt and shall endeavour to redress the same within one (1) month from the date of its receipt, in accordance with applicable law.
§ 21. CONTACT US
For any feedback, concern or query, You may reach out to Us at the contact details below.
Customer Care: ________
Fields you complete are inserted into the document live. This template is general guidance only — not legal advice.