Shipping Policy - Template, Sample Form to Fill out Pro · AU-law
✓ Valid in Australia · drafted to comply with local law
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SHIPPING POLICY
________
ABN: ________
This Shipping Policy ("Policy") applies to all purchases of goods from us, unless stated otherwise.
(1) GENERAL
(a) At ________ ("we", "our" or "us"), customer satisfaction is our priority.
(b) We are committed to delivering your orders in accordance with this Policy and our obligations under the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) ("ACL").
(c) In this Policy, we use the terms "customer", "you" or "your" to refer to a person who buys goods from us.
(d) This Policy should be read together with our Terms and Conditions, our Refund Policy and our Privacy Policy.
(e) Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the ACL or any other applicable law that cannot lawfully be excluded, restricted or modified.
(f) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.
(2) SHIPPING COSTS
(a) A flat fee of $________ (________) applies to all products purchased from us, unless otherwise stated at the time of purchase.
(b) All prices and fees are stated in ________ and are inclusive of GST where applicable, unless otherwise indicated.
(3) HANDLING AND DELIVERY TIMEFRAMES
(a) Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:
________
(b) Delivery timeframes are estimates only. We always aim for punctual delivery; however, there are occasions when orders may arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, an incorrect or incomplete shipping address, or a range of other matters beyond our control.
(c) Where we are unable to supply your order within a reasonable time, you may have rights under the ACL, including in some circumstances the right to a refund.
(4) SHIPPING UPDATES
(a) Once your order ships, you will receive a notification with the details of the courier service provider and other relevant information through the following method: ________
(5) CLICK AND COLLECT
(a) We provide the option of click and collect, which means you can place your order online and collect it from the nearest store.
(b) It normally takes ________ hour(s) from the time of order to pack and prepare your order.
(c) Once your order is ready for collection, you will receive a notification through the following method: ________
(d) You may be required to provide proof of identity and proof of purchase when collecting your order.
(6) WHO DELIVERS YOUR ORDER
(a) Our default carrier/delivery partner is: ________
(b) We reserve the right to change carriers at any time.
(c) You will be provided with the details of your carrier with your shipping confirmation.
(7) AUTHORITY TO LEAVE
(a) When you place your order, you may have the option to provide an "authority to leave".
(b) If you provide an "authority to leave", you authorise our carrier(s) to leave your order at your specified address without the need for a signature.
(c) If you provide an "authority to leave", please be aware that:
(I) if the delivery person deems the location unsafe, they will not leave the package unattended, and the package may be taken to a nearby facility for you to collect, which may result in additional cost, delay or inconvenience for you; and
(II) to the maximum extent permitted by law, and subject to your rights under the ACL, we (and our carriers) are not responsible for any package that is lost, stolen or damaged after delivery in accordance with your authority to leave.
(8) PACKING FOR DELIVERY
(a) We observe the following guidelines when packing our products for delivery:
________
(9) INSURANCE
(a) We offer optional insurance against lost or damaged products (except where an exclusion applies).
(b) You may purchase insurance from us when you place your order.
(c) Insurance costs vary depending on the size of your order and your delivery location. Up to date costs will be presented to you when you are given the option to purchase insurance.
(d) Our insurance terms and conditions are available at the following location: ________
(e) The availability of insurance does not limit any rights or remedies you may have under the ACL.
(10) WHERE WE SHIP TO
(a) We offer shipping to the following locations, subject to this Policy: ________
(b) International customers assume responsibility for any duties and/or taxes that may be incurred under the customs requirements of the relevant country.
(c) International customers are responsible for checking with their country's customs office to verify that the products can clear customs.
(11) OTHER FEES, CUSTOMS, DUTIES AND TAXES
(a) We are not responsible for any taxes, tariffs, duties or customs charges which may be applied to your order by any authority outside Australia.
(b) All of our fees are set out on our website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs charges which may be applied after you have placed your order are your responsibility.
(12) CHANGE OF SHIPPING ADDRESS
(a) If you wish to change your shipping address after you have placed your order, you must contact us within ________ hour(s) after placing the order. The request to change the shipping address may be made in the following manner:
________
(b) If you ask to change your shipping address and your order has not been processed, we will use reasonable efforts to change the address. If your order has already been processed, we may not be able to change the address.
(13) CASH ON DELIVERY
(a) The cash on delivery option is available for certain categories of products, as indicated at the time of purchase.
(14) TRACKING YOUR ORDER
(a) Once your order has been dispatched, you will be able to track your order using the tracking number provided to you in your shipping confirmation.
(b) You may track your order through the following method:
________
(c) If you experience any issues tracking your order, or if you have not received a tracking number within a reasonable time, please contact us using the details set out in this Policy.
(d) Please note that tracking information is provided by our third-party carriers and, to the extent permitted by law, we are not responsible for the accuracy or availability of such information.
(15) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES
(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, to the maximum extent permitted by law and subject to your rights under the ACL, we are not responsible for any errors, delays, damage or loss caused by these third-party services, including (without limitation) mishandling, late delivery, lost or damaged goods, and any other issues that arise during the transport and delivery process.
(16) RESOLUTION OF SHIPPING DISPUTES
(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss or damage, we encourage you to first contact the relevant carrier to resolve the matter. Our customer service team will assist where possible. Nothing in this clause limits any rights you may have against us under the ACL.
(17) INDEMNITY
(a) To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless our business, including its directors, officers, employees, agents and affiliates, from any claims, liabilities, losses, damages and expenses, including reasonable legal fees, arising from or related to your breach of this Policy or your provision of incorrect, incomplete or misleading delivery information, except to the extent such loss or damage is caused by our negligence, wilful misconduct or breach of the ACL.
(18) LIMITATION OF LIABILITY
(b) Subject to clause 18(a) and to the rights conferred on you by the ACL that cannot be excluded, to the maximum extent permitted by law we will not be liable for any indirect, incidental, special, consequential or exemplary damages arising from shipping issues caused by third-party carriers.
(19) WRONG OR INCOMPLETE ADDRESS
(a) You must ensure that all information submitted by you to us is true, complete, accurate and sufficient to identify the actual place of delivery.
(b) If you have entered incorrect shipping information or contact details, this may cause a delay or missed delivery, and you may not be eligible for a reshipment or a refund in respect of that transaction, except to the extent required by the ACL or any other applicable law.
(20) INSPECTION
(a) Upon receiving the products, you should make a full investigation, inspection and/or examination of the products.
(b) If you consider that the products have been damaged prior to delivery, you should notify us of such damage within the following time period after having received the products ("the Inspection Time"): ________
(c) If the products have in fact been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost, to repair or replace the products or provide a refund.
(d) Nothing in this clause limits your rights under the ACL, which may apply notwithstanding any failure to notify us within the Inspection Time.
(21) TITLE AND RISK
(a) Title to the products will remain with us until we have received the purchase price in full, together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.
(b) Risk in the products passes to you upon delivery to your nominated delivery address or, where an authority to leave applies, upon the products being left in accordance with that authority.
(22) REFUNDS AND RETURNS
(a) Refunds and returns will be handled in accordance with our Refund Policy and your rights under the ACL. Our Refund Policy is available at: ________
(23) YOUR DATA AND PRIVACY
(a) Any personal information supplied to us during the shipping process is collected, used and disclosed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy, which is available at: ________
(24) CHANGES TO THIS POLICY
(a) We may from time to time change the terms of this Policy. Each time you wish to make a purchase from us, please review this Policy to ensure you understand the terms that apply at that time.
(b) If you do not wish to accept a revised Policy, you should not continue to use our services. If you continue to use our services after the date on which the changes come into effect, your use indicates your agreement to be bound by the revised Policy.
(25) FORCE MAJEURE
(26) GOVERNING LAW
(a) This Policy is governed by the laws of ________, Australia, and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.
(27) LAST UPDATED
(a) This Policy was last updated on the following date: ________
(28) CONTACT US
(a) For any feedback, concern or query, please reach out to us using the contact details below.
Customer Care: ________
Email: ________
Address: ________
Fields you complete are inserted into the document live. This template is general guidance only — not legal advice.