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Dear Sir/Madam,

Re: Claim for Compensation and Reimbursement – Delayed Flight (Flight No. ________)

1. I, ________, write in relation to the above flight, for which I held a confirmed booking under booking reference ________. A copy of my ticket, booking confirmation and receipt of purchase is enclosed with this letter.

2. The relevant flight details are as follows:

Airline: ________
Flight Number: ________
Scheduled Flight Date: ________
Scheduled Departure Time: ________
Scheduled Arrival Time: ________
Actual Departure Time: ________
Actual Arrival Time: ________
Departure Airport: ________
Arrival Airport: ________
Passenger Name(s): ________

3. The flight was delayed by ________ hours. The reason given by your staff for the delay was ________.

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5. As a direct result of the delay, I reasonably incurred the following out-of-pocket expenses:

________

6. Copies of receipts and supporting documentation in relation to each of the above expenses are enclosed with this letter.

7. Accordingly, I am seeking reimbursement and compensation in the total amount of $________ (Australian dollars), being the sum of the expenses set out above and any additional compensation to which I am entitled.

8. Payment may be made by the following method:

________

9. I request that you respond in writing within ________ days of the date of this letter to confirm that the compensation will be paid, or to advise if you require any further information from me.

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11. Nothing in this letter is to be taken as a waiver of any of my rights, all of which are expressly reserved.

I look forward to your prompt response.

Yours faithfully,

________

Enclosures: copy of ticket and booking confirmation; receipt of purchase; copies of expense receipts and supporting documents.