Refund Policy - Template Form to Create Word & PDF Pro · US-law

REFUND, RETURN, AND EXCHANGE POLICY

Website: ________
URL: ________

Effective Date: ________

§ 1. Operator and Scope. The website identified above (the “Website”) is owned and operated by ________, a ________ with a principal place of business located at ________, in the State of ________ (the “Operator,” “we,” “us,” or “our”). This Refund, Return, and Exchange Policy (this “Policy”) governs all requests for refunds, returns, and exchanges of goods purchased through the Website by customers (each a “Customer,” “you,” or “your”). By placing an order through the Website, you acknowledge that you have read, understood, and agree to be bound by this Policy.

§ 2. Statutory Rights Preserved. Nothing in this Policy is intended to limit, waive, or exclude any rights or remedies you may have under applicable federal or state law, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose under Article 2 of the Uniform Commercial Code as enacted in the State of ________, the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312), the Federal Trade Commission Act (15 U.S.C. § 45), and any applicable state consumer-protection or deceptive-trade-practices statutes. Where any provision of this Policy conflicts with a non-waivable right granted to you by law, that law shall control to the extent of the conflict, and the remaining provisions shall remain in full force and effect.

§ 3. Refund Eligibility Period. A Customer may request a refund on goods purchased through the Website within ________ days following the date of receipt of the goods, as evidenced by carrier delivery confirmation or other reasonable proof of delivery.

§ 4. Conditions for Return. To be eligible for a return and refund, all of the following conditions must be satisfied:

________

(a) the goods must be returned in their original or comparable condition, including original packaging, tags, and accessories where applicable; and

(b) the Customer must provide proof of purchase, such as an order confirmation, receipt, or invoice.

§ 5. Rejection of Non-Conforming Requests. If the conditions set forth in § 3 and § 4 are not met, the Operator reserves the right, in its reasonable discretion and consistent with applicable law, to reject the return and decline the refund.

§ 6. Return Shipping. In the case of an approved return, the Operator will bear the cost of return shipping by either providing a prepaid shipping label to the Customer or reimbursing the Customer for the reasonable, documented additional cost of return shipping.

§ 7. Sale and Discounted Items. Refunds on sale or discounted items are permitted and are subject to the same conditions as refunds on regularly priced items, except as otherwise expressly stated at the time of purchase.

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§ 9. Method and Timing of Refunds. Approved refunds will be issued to the original method of payment used by the Customer, unless otherwise agreed in writing. The Operator will process approved refunds within ________ days following receipt and inspection of the returned goods, subject to any additional processing time required by the Customer’s financial institution or payment provider.

§ 10. Non-Returnable Items. Notwithstanding any other provision of this Policy, the following categories of goods are not eligible for return, refund, or exchange except where required by applicable law: ________.

§ 11. Damaged, Defective, or Incorrect Items. If a Customer receives goods that are damaged, defective, or not as ordered, the Customer should notify the Operator within ________ days of receipt. The Operator will, at its option and consistent with applicable law, repair, replace, or refund such goods at no additional cost to the Customer.

§ 12. Return Shipping Address. Unless a prepaid shipping label specifies otherwise, returns are to be sent to the following address:

________

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§ 14. Amendments. The Operator reserves the right to amend or update this Policy at any time by posting the revised Policy on the Website. The Policy in effect at the time of a Customer’s purchase shall govern that transaction.

§ 15. Governing Law. This Policy and any dispute arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of ________, without regard to its conflict-of-laws principles, and by applicable federal law.

§ 16. Severability. If any provision of this Policy is held to be invalid, illegal, or unenforceable, such provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

§ 17. Contact. For any questions, comments, or requests regarding this Policy, Customers may visit the following link: ________, or contact the Operator at ________.